Who we are and our story so far

Inception

Our founders worked at companies that saw Customer eXperience (CX) as a buzz phrase, and nothing more. They saw the B2B market run rife with unfair deals and complicated contracts that put end-customers in a losing position, and businesses that didn't value their staff.

It was time to start something new, and offer something different to the market. They came together to form Rise.CX - a new CX technology and people focused startup headquartered in Melbourne, Australia - but globally-minded and enabled.

Building the Team

We are one of the best Contact Centre Technology Professional Services providers in Australia. Our team is  scaled in capabilities from software and network engineering, to specialist digital transformation and delivery, through to best practice DevOps, Service Delivery and Cloud architecture.

We built strong industry partnerships with market giants, and Rise.CX commenced developing our own suite of exclusive products and services. This included our market-first RiseXperience CCaaS (Contact Centre as a Service) offering, and proprietary RiseNable technology adoption methodology.

Acceleration

In May 2020 we formally launched RiseXperience, an omni-channel Digital Contact Centre product native to AWS Cloud and Amazon Connect. As first market-movers in the Asia-Pacific region, we're marked by a unique approach to technology implementation and adoption - putting people at the centre - and a hassle-free business model which allows you to only ever pay for the value you get.

With a collective 150 years in the industry, we're only just getting started.