Who we are and our story so far
Who we are and why we are here.
Rise.CX is a collective of some of the best cloud architects, developers, engineers, strategists and customer journey experts in the CX market today.
We exist to develop our customer's talent and technology together - to achieve their digital potential and deliver more meaningful moments for their customers"
Rise.CX was born from a need for quality solutions that bring people with them - quality solutions that fit an organisation’s environment for the long-term. Designed and delivered by contact centre experts, who have lived and breathed this stuff for decades. Digital channels, contact centres and people journeys are our thing!
We’re changing the way organisations in ANZ engage. Creating an eco-system of partners, to complement and add real value. Set for agility, and giving the best possible brand experience to the end-customer.
Rise.CX is a movement, attracting the best talent and harnessing the capability of the team. A team that will care about the human-impacting solution they’ll be delivering into your business.
Our founders worked at companies that saw Customer eXperience (CX) as a buzz phrase, and nothing more. They saw the B2B market run rife with unfair deals and complicated contracts that put end-customers in a losing position, and businesses that didn't value their staff.
It was time to start something new, and offer something different to the market. They came together to form Rise.CX - a new CX technology and people focused startup headquartered in Melbourne, Australia - but globally-minded and enabled.
Building the Team
We are one of the best Contact Centre Technology Professional Services providers in Australia. Our team is scaled in capabilities from software and network engineering, to specialist digital transformation and delivery, through to best practice DevOps, Service Delivery and Cloud architecture.
We built strong industry partnerships with market giants, and Rise.CX commenced developing our own suite of exclusive products and services. This included our market-first RiseXperience CCaaS (Contact Centre as a Service) offering, and proprietary RiseNable technology adoption methodology.
In May 2020 we formally launched RiseXperience, an omni-channel Digital Contact Centre product native to AWS Cloud and Amazon Connect. As first market-movers in the Asia-Pacific region, we're marked by a unique approach to technology implementation and adoption - putting people at the centre - and a hassle-free business model which allows you to only ever pay for the value you get.
With a collective 150 years in the industry, we're only just getting started.
Meet the team behind Rise.CX
Founder and Executive Director
Head of Business Operations
Level 36, Gateway. 1 Macquarie Place
Sydney NSW 2000
Level 19, 10 Eagle Street
Brisbane QLD 4000
Level 1, The Realm. 18 National Circuit
Barton ACT 2000