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Do You Know Your Costs and Are They Manageable?

The balance of having enough resources to service your customers but not too many resources sitting around idle during the lull.

Josephine Willis
Josephine Willis

Mar 17, 2022

Businesses can’t be run without knowing the numbers. When it comes to #CustomerExperience centres, this is even more important. The balance of having enough resources to service your customers but not too many resources sitting around idle during the lull. Those resources could be staff, computers, systems or even buildings!

This is where RiseXperience shines.

We have worked with our suppliers to provide a truly consumption based model of pricing. Basically you only pay for what you use. Add to this that you don’t need an additional telephony system. Simply plug your headset into the computer terminal and you are away.

Oh, and you don’t need an office. Our system is cloud based so will work wherever your team are. It could be their place, it could be your place, it could be in a location where rent is far more affordable.

All of this adds up to far more measurable, manageable and flexible costs for your business.

Want to find out what this means for your bottom line? Get in touch with us today.

Josephine Willis

An Australian CX industry giant, Josephine is driven solely by bringing people back to the heart of what Customer eXperience (CX) professionals do. ​ The founding of Rise.CX was a natural progression from her 30+ years of experience working with Cloud technologies in leadership positions across the Information Technology, Telecommunications and Professional Services industries. Today Josie works with multi-national brands to keep pace with customer expectations through new-age contact centres, enabled through the latest Digital Cloud solutions. She fervently believes that, while technology is the enabler, it will always be the people who provide the means to create and make a difference. Through Rise.CX, Josie champions and inspires great transitions for all businesses to a CX-centred, sustainable digital state - while putting people first. She calls it fighting the good fight in order to bring people together.

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