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Are You Ready? Your Customers Are!

Are your team all trained up on your systems and processes to handle those once a year exceptions that seem to happen around now?

Josephine Willis
Josephine Willis

Mar 17, 2022

The first week of January always seems to have a retail rush. Many people are on holiday, more sales are kicking in and Christmas returns will be processed. Christmas vouchers are ready to spend and your customers are ready to SHOP!

But, are you ready? The following questions must be considered then:

  • Are your #CustomerService processes ready?
  • Can your #CX system handle the extra pressure?
  • Can your staffing levels handle the increased number of online and phone enquiries?
  • Are your team all trained up on your systems and processes to handle those once a year exceptions that seem to happen around now?

As Louis Pasteur, a famous French chemist and microbiologist, said “Fortune favours the prepared mind”. For us, fortune and success favour our CX systems and processes. 

Josephine Willis

An Australian CX industry giant, Josephine is driven solely by bringing people back to the heart of what Customer eXperience (CX) professionals do. ​ The founding of Rise.CX was a natural progression from her 30+ years of experience working with Cloud technologies in leadership positions across the Information Technology, Telecommunications and Professional Services industries. Today Josie works with multi-national brands to keep pace with customer expectations through new-age contact centres, enabled through the latest Digital Cloud solutions. She fervently believes that, while technology is the enabler, it will always be the people who provide the means to create and make a difference. Through Rise.CX, Josie champions and inspires great transitions for all businesses to a CX-centred, sustainable digital state - while putting people first. She calls it fighting the good fight in order to bring people together.

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