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To give your customers the best experience with your organisation as possible you first must ensure your employees are on board. Why? Because having great technology to support your efforts goes nowhere if your staff are not along for the journey.
To ensure this Rise.CX has developed a methodology approach that we use for every implementation, with every customer engagement of either CX or Call Centre technologies. RiseNable is our “continuous improvement” methodology that ensures your pain points are being address, you’re reaching your milestones, and you are getting the results and improvements you need on a continuous basis.
Using RiseNable your staff will be informed, engaged, trained, and willing and able to share in your success.
Whilst introducing technology is key to digital transformation, undertaking the right steps and procedures in implementation and change is just as important. Simply rolling out technology won't be enough to ensure a ROI.
We cover all areas of the journey – from planning the vision to full digital transformation.
Our culture, collaboration and consulting team will work with you to understand your vision and the transformation to the new "way things get done” in your workplace.
As a vendor-agnostic service provider, we can advise on many aspects to consider in your customer (CX) and team (TX) journey.
RiseNable centres around mobilising people and process for true technology adoption.
Our proven models and workshops help you design a vision, detailed plan, map out your desired outcomes and delineate the measurements of your success. We can be with you on the whole journey, or just at the more challenging parts.
Working with us as your digital partner, your goals for digital transformation are clearly defined along with the path to get there and the organisational readiness to start.
A faster path to digital transformation
Your organisation needs clear steps to optimise your contact centre and to deliver faster time-to-value for your goals. Aligning business outcomes with your technology transformation is an important step.
Our detailed and practical RiseNable methodology is tailored to
suit your business needs and encourage agility:
- Clear steps to optimise and innovate
- Baseline, Monitor and Track
- Aligns to business outcomes
- Operationalise technology adoption
- Delivers faster time-to-value, ROI and continuous improvement