The Genesys Story
Rise.CX has partnered with Telstra and Genesys to deliver a fully integrated Genesys Cloud solution. From discovery to connect, evaluation to optimisation - our skilled and passionate people are here to support your CX transformation journey.
Genesys Cloud is a simple, cost-effective, all-in-one solution that delivers faster, smarter and more personalised experiences for the Customer.
Fully featured and configurable with the simplicity of the cloud and the advanced capabilities of Genesys, leader in omni-channel contact.
Our Genesys Story
Customers expect seamless omni-channel support, and let’s face it phone only support doesn’t quite cut it anymore. It just isn’t up to the task. That’s why Rise.CX has partnered with Genesys and Telstra to ensure that you can respond, live via your website, via any of your social media channels, via email or via live chat thereby creating customer and agent experiences that seamlessly combine automated and human resources. This means you can more completely know your customer and have all the relevant context necessary at your fingertips.
Benefits of Genesys Cloud.
Elevate CX: Anticipate and elevate every stage of the customer conversation with intelligent queuing and routing.
CRM Integration: Keep it simple. Continue to drive results and empathy using integrated business critical platforms that your people know from CRM to AI solutions.
Safe and Sound: With in-built modern security standards, Genesys Cloud meets rigorous regulatory compliance to ensure both business and customer data remains private and secure.
Built to Perform: Designed to grow with your business. Starting at just 10 seats and scaling to over 500 seats.