Melbourne, Australia: Rise.CX has this week been named as part of a limited panel to feature on the Australian Government’s new Digital Transformation Agency (DTA) Telecommunications Marketplace.
Chosen to support the government’s telco needs for up to the next nine years, this new supplier panel supersedes the government’s previous telecommunications services, mobile, and telecommunication management panels, in place from 2016.
The DTA has worked extensively over the last two years to overhaul the government’s telco buying scheme, and being a current panellist is mandatory for businesses to supply critical telecommunications functions and services to the government. These include contact centre systems, voice carriage, unified comms, enterprise mobility as well as managed voice, network, and internet services.
Guy Elliott, Co-Founder of Rise.CX says, “This is a huge milestone for our company. We wanted to make Cloud digital and contact centre services more accessible to all government agencies like we have with small, medium and large businesses across Australia. Being selected as part of the inaugural group of suppliers for the government into the future is a fantastic endorsement – the transformation signifies real evolution in the sector, and we’re incredibly proud to be a part of it.”
Rise.CX is also one of few on-demand, true omni-channel solution providers worldwide for the ground-breaking AWS contact centre service, Amazon Connect.
To gain such an opportunity, Rise.CX has spent the last 18 months bringing to market exciting new products, expanding their consulting portfolio, and continuing to build a robust professional services business to offer a market-leading customer contact ecosystem to their customers.
About Rise.CX: Rise.CX is passionate about transforming the way businesses implement technology and connect with their customers. We built products, teams and tools that help you move your Customer eXperience to the Cloud, and sustain your people and business in the digital age.