Transforming small business CX capabilities in uncertain times: Snowgum goes live with RiseXperience

Melbourne, Australia: Rise.CX is today announcing the successful implementation of RiseXperience with well-known Australian apparel company, Snowgum Travel and Adventurewear.

The platform was delivered over the course of four weeks from inception to Go-Live. This represents a significant shift from the traditional delivery timeframes of CX system implementation and adoption, by leveraging digital cloud contact centre technologies.

One-month post-deployment, Snowgum is already measuring significant results and improvements in their Customer eXperience (CX) since adopting RiseXperience. Initial metrics are showing a 15-20% decrease in call times as well as a corresponding increase in customer service satisfaction metrics and converted sales.

Snowgum owner Ross Elliott said, “Our new abilities have completely transformed how we interact with our customers. In just one month of being live, we’ve had success stories almost every day with new sales and how much they’re loving our service now.”

Rise.CX Managing Director Josephine Willis said, “RiseXperience and the Rise.CX approach to delivery means that powerful technology to meet and measure customer needs, is no longer only for large enterprises. Small to medium businesses can easily take advantage of cloud computing – on the most comprehensive Cloud in the world, wherever they’re at.’

Amazon Connect’s consumption-based pricing model also means that in an ever-changing business environment, you can easily increase or decrease your CX team as needed without being financially penalised.’

In the wake of Victoria’s tough COVID-19 restrictions which have severely impacted the business community, Rise.CX is passionate about offering local, small-to-medium businesses like Snowgum transformative technology that enables a pivot to digital.

About Snowgum Travel and Adventurewear

Snowgum has been in operation since 1926 and is Australia’s only homegrown online adventurewear company. They are 100% Australian and family-owned and make most of their own gear, with diligently sourced fabrics and components in their own designs.

About Rise.CX

Rise.CX is passionate about transforming the way businesses implement technology and connect with their customers. They build products, teams and tools that help you move your Customer eXperience to the Cloud and sustain your people and business in the digital age.