An Australian market-first, Digital CX omni-channel solution built on Amazon Connect.
Entirely native to the AWS Cloud, RiseXperience is a new, digital CX omni-channel CCaaS (Contact Centre as a Service) solution built on Amazon Connect.
With the same 'pay-as-you-go' model that characterises Amazon Cloud solution offerings, RiseXperience revolutionises the legacy CX model of locked-in seats and capacity-based billing.
Whether you're a small business looking to set up your first customer contact centre, or a large enterprise looking to change the way you manage your CX, RiseXperience will support your brand in keeping pace with customer expectations in a rapidly changing world.
Designed to take your contact centre to the next level, our solution is a feature-rich platform that provides a robust and highly useable IVR and CTI solution with a fully featured, on-demand, omni-channel digital contact centre.
Benefits of RiseXperience:
RiseXperience takes the Amazon Connect CX solution further.
An on-demand CCaaS (Contact Centre as a Cloud) solution - scaleable for businesses and customer bases of all sizes.
Providing out-of-the-box omni-channel capabilities, RiseXperience works atop Amazon Connect and runs natively on AWS Cloud infrastructure. The aim of our platform is to offer a a scaleable, secure and reliable solution to fit your business needs.
Using Amazon’s open platform, RiseXperience provides your organisation a true omni-channel and social engagement offering, with the following benefits:
Through using AWS infrastructure, RiseXperience is able to adapt to business needs without the need for locked-in commitments or huge upfront scoping activity.
As RiseXperience works with Amazon's pay-as-you-go consumption-billing model, our solution is naturally costed to meet the targets and expectations you require at any given time. You only ever pay for what you use.
With no-hassle telephony, RiseXperience provides a simple set-up process so you can get started with us regardless of what you've currently got in the way of CX systems.
RiseXperience also provides your company with a secure platform that is 100% hosted within the Australian AWS region, and developed and deployed using AWS and Amazon Connect APIs.
Our solution is ready to go for your business now!
RiseXperience gives you the flexibility and function you’ve been looking for in your organisation’s digital transformation.
Are you ready to change your Customer eXperience for the better?
To support your business in implementing the RiseXperience platform, our team is ready to guide you through the entire process.
Your organisation needs clear steps to optimise your contact centre to deliver faster time-to-value, provide outcomes aligned to your business goals, and encourage true change and technology adoption which sticks.
This is where we offer RiseNgage, our proprietary consulting and collaboration practice that supports your operations and assists your transition towards the Cloud.