--- title: Blog Template | Josephine Willis description: An Australian CX industry giant, Josephine is driven solely by bringing people back to the heart of what Customer eXperience (CX) professionals do. ​ The founding of Rise.CX was a natural progression from her 30+ years of experience working with Cloud technologies in leadership positions across the Information Technology, Telecommunications and Professional Services industries. Today Josie works with multi-national brands to keep pace with customer expectations through new-age contact centres, enabled through the latest Digital Cloud solutions. She fervently believes that, while technology is the enabler, it will always be the people who provide the means to create and make a difference. Through Rise.CX, Josie champions and inspires great transitions for all businesses to a CX-centred, sustainable digital state - while putting people first. She calls it fighting the good fight in order to bring people together. --- [Skip to content](https://www.rise.cx/blog/author/josephine-willis#main-content) [![Rise Company logo](https://www.rise.cx/hs-fs/hubfs/Rise%20Company%20logo.png?width=1847&height=602&name=Rise%20Company%20logo.png "Rise Company logo")](https://www.rise.cx/blog/author/josephine-willis#link) - [Resources](https://www.rise.cx/resources-page) Purchase Theme [Get Started](https://www.rise.cx/blog/author/josephine-willis#link) Resource Center # Latest Blog Posts ## Blog Posts all #customerservice #AWSCloud #AmazonConnect #CX #contactcentre #customerexperience [![](https://www.rise.cx/hubfs/Blog_02.jpg)](https://www.rise.cx/blog/cx-data) #### [Why the Data You Want About your CX is Useful but Irrelevant](https://www.rise.cx/blog/cx-data) If any contact centre that is left to its own devices will dissolve into chaos. With systems becoming more automated you need to... ![Why the Data You Want About your CX is Useful but Irrelevant](https://www.rise.cx/hubfs/Josephine%20Willis.jpeg) ###### Josephine Willis March 17, 2022 [#customerservice](https://www.rise.cx/blog/tag/customerservice) [![](https://www.rise.cx/hubfs/PressRoom_01-1.jpg)](https://www.rise.cx/blog/cx-data-0) #### [Do You Know Your Costs and Are They Manageable?](https://www.rise.cx/blog/cx-data-0) The balance of having enough resources to service your customers but not too many resources sitting around idle during the lull. ![Do You Know Your Costs and Are They Manageable?](https://www.rise.cx/hubfs/Josephine%20Willis.jpeg) ###### Josephine Willis March 17, 2022 [#customerservice](https://www.rise.cx/blog/tag/customerservice) [![](https://www.rise.cx/hubfs/PressRoom_03-2.jpg)](https://www.rise.cx/blog/cx-data-0-0) #### [Are You Ready? Your Customers Are!](https://www.rise.cx/blog/cx-data-0-0) Are your team all trained up on your systems and processes to handle those once a year exceptions that seem to happen around now? ![Are You Ready? Your Customers Are!](https://www.rise.cx/hubfs/Josephine%20Willis.jpeg) ###### Josephine Willis March 17, 2022 [#customerservice](https://www.rise.cx/blog/tag/customerservice) ![Asset 1-Feb-08-2022-10-43-11-69-PM](https://www.rise.cx/hubfs/Asset%201-Feb-08-2022-10-43-11-69-PM.svg) ## Subscribe to our newsletter Lorem ipsum dolor sit amet, consectetur adipiscing elit. Semper neque enim rhoncus vestibulum at maecenas. Ut sociis dignissim. 101 Collins St, Melbourne VIC 3000 +61 3 8680 2303  [hello@rise.cx](mailto:hello@rise.cx?subject=Hello!) **About Rise.CX** Meet the Team Partner Ecosystem Our Capabilities Our Services RiseXperience RiseNable RiseXtend Resources Blog Press Room Contact Us Our Privacy Policy [![Visit facebook](https://f.hubspotusercontent10.net/hubfs/8768169/Elements/Theme/icons/social/facebook.svg)](https://www.facebook.com/) [![Visit twitter](https://f.hubspotusercontent10.net/hubfs/8768169/Elements/Theme/icons/social/twitter.svg)](https://twitter.com) [![Visit linkedin](https://f.hubspotusercontent10.net/hubfs/8768169/Elements/Theme/icons/social/linkedin.svg)](http://www.linkedin.com/) [![Visit web](https://f.hubspotusercontent10.net/hubfs/8768169/Elements/Theme/icons/social/web.svg)](https://inboundelements.com/) [![Visit youtube](https://f.hubspotusercontent10.net/hubfs/8768169/Elements/Theme/icons/social/youtube.svg)](https://youtube.com) Copyright 2022 © [Digital Stand](https://digitalstand.com/)