Cloud Contact Centre

Delivering World Class CX and Contact Centre Excellence

We deliver industry-leading CX contact centre solutions for medium to large businesses. Read more below ↓

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Our Services

Our service capabilities extend beyond great technology.

You want flexible engagement and delivery models to help you along your organisation's digital transformation journey.

About Us

Why Rise.CX?

Companies want to excel at providing a great customer experience. Rise.CX wants to do the same but we want to do it while helping you reach your full CX potential. Yes, there is technology involved, which we help you utilise effectively. But at the heart of it all it is your people who will make the difference.

At Rise.CX we have some of the best solutions available that ensure you get your people onboard and engaged using the technology you are investing in. By doing this we can help you reach your objectives faster, more cost effectively and more efficiently. Rise.CX uses our own methodology, RiseNable, to ensure your CX investment gives you the results you expect and need. At Rise.CX we specialise in CX and Contact Centre solutions exclusively.

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Our Methodology

About RiseNable

To give your customers the best experience with your organisation as possible you first must ensure your employees are on board. Why? Because having great technology to support your efforts goes nowhere if your staff are not along for the journey.

To ensure this Rise.CX has developed a methodology approach that we use for every implementation, with every customer engagement of either CX or Call Centre technologies. RiseNable is our “continuous improvement” methodology that ensures your pain points are being address, you’re reaching your milestones, and you are getting the results and improvements you need on a continuous basis.

Using RiseNable your staff will be informed, engaged, trained, and willing and able to share in your success.

Our Products

Listening and delivering on your customers’ voices

It takes more than just technology to deliver meaningful moments for customers. Rise.CX builds products, teams and tools to transform your Customer eXperience, in the Cloud.

RiseXperience and RiseXtend support our customers so they can leverage our expertise and talent to meet your changing market

 

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“The team has deep, technical Cloud knowledge”

 

The Rise.CX team has been prompt to reply to any query we've had and to provide support. The team has deep, technical Cloud knowledge. I am confident that they can provide best-in-class managed services.

Budiyanto Darmawan

- Genesys
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“Managed and succeeded in high-risk, high-visibility projects such as a huge migration from one platform to another”

“Natalie from Rise has been a great Delivery Lead. She has managed and succeeded in high-risk, high-visibility projects such as a huge migration from one platform to another, and the rollout of a product with a new OES partner. I have felt much more able to do my job well, knowing that Nat is providing the Stream the structure, support, and agile-based discipline knowledge needed – not to mention a fun and enjoyable environment.“

Lindsay Rattray

- OES
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“Would highly recommend the Rise guys; they really know what they are talking about!”

“ The team at Rise.CX was really helpful when I was investigating options for hosting on Amazon. They're with you every step of the way. Would highly recommend the Rise guys; they really know what they are talking about! “

Ross Elliott

- Snowgum Adventurewear
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“led an in-depth “audit” of agile practices within one of our teams, produced an actionable suite of recommendations.”

“Nat has made a significant positive impact since joining my team of Scrum Masters this year. She led an in-depth “audit” of agile practices within one of our teams, produced an actionable suite of recommendations, and has subsequently started to work with the team to implement those changes and improvements. Nat is a very well-rounded, personable agile practitioner that has knowledge of her space and is dedicated to obtaining outcomes. As well as being a friendly, easy-going colleague to work with, she brings a real element of fun – highly recommended.“

Les Jackson

- Telstra
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“Candidates used to date have had excellent technical skills and often have bespoke skillsets”

“We’ve received strong support from Rise over the last 12 months. Engagements are typically resource augmentation supporting AXT funded project. Candidates used to date have had excellent technical skills and often have bespoke skillsets which complement existing AXT capabilities“

David Barrie

- NAB
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“These are people I have trusted and continue to trust to provide customer focussed, best of breed solutions to end customers”

“I have worked with most of the people that form Rise.CX for over 20 years, across numerous projects and customers. These are people I have trusted and continue to trust to provide customer focussed, best of breed solutions to end customers. Looking forward to continuing working with Rise.CX well into the future on new and exciting projects.“

Conrad Yiasoumi

- Vocal Telephony Solutions
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“Rise.CX team has been very professional in dealing with Genesys & our customers.”

“Rise.CX team has been very professional in dealing with Genesys & our customers. I like their promptness & thoroughness in handling any issue that we raise to them. I really love working with them :)“

Rein Mortega

- Genesys
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“Very knowledgeable and very helpful staff with all our enquiries.”

“Very knowledgeable and very helpful staff with all our enquiries.“

Geoff Pickard

- Vodafone
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Ready to find out more?

We'd love to talk with you about all things Customer eXperience. Whether just to find out more, discuss a partnership or potential technology applications - nothing allows us to showcase how we're different more than a heart-to-heart chat about you and your business.

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Rise.CX

Which Rise.CX product is right for you?

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Resource Center

Browse our latest blog posts

Real Time Dashboard for Amazon Connect

Real Time Dashboard for Amazon Connect

A tool used to visually display information related to your Contact Centre agents and queues.

Real Time Dashboard for Amazon Connect
Carla Gianinotti

August 08, 2022

#contactcentre
Why the Data You Want About your CX is Useful but Irrelevant

Why the Data You Want About your CX is Useful but Irrelevant

If any contact centre that is left to its own devices will dissolve into chaos. With systems becoming more automated you need to stay up to...

Why the Data You Want About your CX is Useful but Irrelevant
Josephine Willis

March 17, 2022

#customerservice
Do You Know Your Costs and Are They Manageable?

Do You Know Your Costs and Are They Manageable?

The balance of having enough resources to service your customers but not too many resources sitting around idle during the lull.

Do You Know Your Costs and Are They Manageable?
Josephine Willis

March 17, 2022

#customerservice

Ready to find out more?

We'd love to talk with you about all things Customer eXperience. Whether just to find out more, discuss a partnership or potential technology applications - nothing allows us to showcase how we're different more than a heart-to-heart chat about you and your business.

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